David Kennedy Recruitment is working with a leading investment firm. We are looking to recruit an Arabic-speaking Customer Support Agent for their team.

Position: Customer Support Agent

Location: Limassol, Cyprus

Work model: hybrid

Salary: Base 

DUTIES AND RESPONSIBILITIES: 

• Effectively managing the company chats, E-mails and calls
• Identifying and assessing customer’s needs to achieve satisfaction
• Receiving and handling inquiries from New Leads and clients through Phone Calls, Chat, E-mails and Portal
• Offer support to the lead/client within the specified time frame
• Updating CRM and keeping records of all communications and actions taken
• Interact with other departments to solve inquiries raised by clients that require further investigation by sending tasks
• Follow up with clients and schedule callbacks to ensure optimum results and customer satisfaction
• Work independently and in teams
• Follow standard processes and procedures

REQUIREMENTS:

• Proven customer support experience
• Experience/background in Forex and the Financial Market is a plus
• Native/ fluency in Arabic and English (at least B2 level), both verbal and written
• Proficiency in the use of Microsoft Office Word, Excel, Outlook
• Strong phone contact handling skills and active listening
• Ability to work under pressure and meet deadlines
• Excellent communication and presentation skills
• Flexible to work on weekly rotating shifts (morning/ afternoon/ night)

BENEFITS:

• Remuneration according to qualifications and experience
• 13th Salary
• Medical Insurance Scheme
• Provident Fund
• Company’s Group Discount Scheme
• Free Parking
• Inhouse fitness room with classes
• Modern working space at a central and convenient location of Limassol close to the highway
• Friendly multinational environment
• Opportunities for professional learning and growth