David Kennedy Recruitment is working with a leading investment firm offering Forex and CFD trading company. We are looking to recruit a Japanese-speaking Customer Support Agent for their Limassol office.

Position: Customer Support Agent

Location: Limassol, Cyprus

Work model: hybrid

Employment type: Full-time

Remuneration: Base salary.

 DUTIES AND RESPONSIBILITIES:

• Assists customers to open trading accounts
• Answering e-mails, amending existing accounts, maintaining client records and liaising with appropriate departments
• Handles welcome calls/call-back requests
• Maintains contact with existing clients to ensure high levels of client satisfaction
• Provides general information regarding platforms and services offered
• Handling of back-office queries
• Supporting clients with technical and troubleshooting issues
• Dealing with customer complaints promptly and effectively
• Providing support and troubleshooting on Meta Trader platforms
• Liaising with all departments to resolve issues
• Suggests ideas and actions to develop the market
• Coordinates with the marketing departments in regards to planning seminars, expos and translations of certain campaigns
• Forward any issues or requests to the head of the department and/or the appropriate department
• Educates the customer where applicable
• Ability to work in a dynamic and multicultural environment.

REQUIREMENTS:

• Graduated with a College/University degree
• Qualifications in economics/ finance or any related field is a plus
• Native / fluent in Japanese and fluent in English, both verbal and written
• Relevant experience background in the forex industry would be considered as an advantage
• Flexible to work on a weekly rotating shift 24/7 (morning/ afternoon/ night). 40 hours a week, 2 days off per week 
• Excellent communication and interpersonal skills
• Computer literate with strong experience using MS Office applications
• Experience with working with CRM Systems, Chat, and email systems to monitor performance
• Experience with trading platforms will be considered as an advantage
• Works independently and as a part of a team with a willingness to ensure results are achieved
• Ability to work under pressure and meet deadlines
• Ability to work effectively in an office-based environment.

BENEFITS:

• Remuneration according to qualifications and experience
• 13th Salary
• Medical Insurance Scheme
• Provident Fund
• Working Permit arrangements for the employee
• Relocation support
• Company’s Group Discount Scheme
• Free Parking
• Inhouse fitness room with classes
• Modern working space at a central and convenient location of Limassol close to the highway
• Friendly multinational environment
• Opportunities for professional learning and growth 
• And many others!