David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a German speaking Customer Service Advisor to join their team. 

Position: Customer Service Advisor

Location: Porto, Portugal

Work model: Remote

Employment type:  permanent contract

DUTIES AND RESPONSIBILITIES:

• Customer support to German-speaking customers by phone, email, chat and social media channels

• Support our merchants for all questions and inquiries about the client's product and service

• Actively work on the optimisation of all processes related to our customers, to constantly increase the happiness of our merchants

• Closely work with other departments together, for example Sales and Marketing.

REQUIREMENTS:

• Native/fluent in German both verbal and written (C2 level). Fluent in English (minimum B2 level)

• Ability to listen actively, identify, apply and explain product and/or service expertise with clarity and solve issues in the first contact with customers

• Previous Contact Centre or Customer Service experience (preferable)

• Enthusiastic and skilled in technology applications 

• high priority placed on customer service 

• Curious and persistent in solving issues

• Organised and can keep a cool head even in stressful situations

• Working hours: Monday to Sunday, between 08:00 and 19:00 with the possibility to extend late shift until 21:00 in the future.

OFFER:

• Comprehensive initial training and and guidance to make sure you're well prepared and comfortable at a new workplace

• Support from colleagues with coaching and mentoring opportunities

• Health and Wellbeing initiatives

• Monthly meal allowance

• And much more!