David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a German-speaking Customer Service Advisor to join their teams in Porto.

Position: Customer Service Advisor

Location: Porto, Portugal

Work model: On-site

Employment type:  permanent contract

Remuneration: Base salary + bonuses

DUTIES AND RESPONSIBILITIES:

• Customer support to German-speaking customers by phone, email, chat and social media channels
• Support our merchants for all questions and inquiries about our product and service
• Actively work on the optimisation of all processes related to our customers, to constantly increase the happiness of our merchants
• Closely work with other departments together, for example Sales and Marketing

REQUIREMENTS:

• Native/fluent in German both verbal and written (C2 level). Fluent in English (minimum B2 level)
• Ability to listen actively, identify, apply and explain your product and/or service expertise with clarity and solve issues in the first contact with customers
• Ability to take stressful situations well
• Previous Contact Centre or Customer Service experience (preferable)
• Enthusiastic and skilled in technology applications (using a smartphone, tablet or computer is easy for you)
• Good and customer-friendly service is the highest priority for you
• Curious and persistent in solving issues
• Organised and can keep a cool head even in stressful situations

OFFER:

• Working hours: Monday to Sunday, between 08:00 and 17:00 with the possibility to extend late shift until 21:00 as per client agreement
• Days off: 2 days (rotative)/ 2 weekends per month (rotative)
• Workload: 40h/week (full time)
• A dynamic and creative team with a positive and friendly atmosphere
• Meal allowance
• Guidance and tools to reach your full potential

Training Conditions Duration: 30 calendar days
Schedule: Monday to Friday, between 08:00 and 17:00