Customer Service Representative (Slovenian)
If you are looking for an opportunity to progress your career, we look forward to receiving your CV.
David Kennedy Recruitment is working with a leading BPO/outsourcing company who is seeking to onboard a Slovenian-speaking Customer Support Representative for their Bratislava office.
Position: Customer Support Representative
Location: Bratislava, Slovakia
Work model: Hybrid remote
Employment type: Full-time
Remuneration: Base salary.
DUTIES AND RESPONSIBILITIES:
- Support customers and field engineers in diagnosing issues through proficient troubleshooting and isolation techniques
- Pinpoint the root cause of hardware/software malfunctions and delivers effective solutions
- Address problems via phone, email, or on-site visits with dispatching of necessary parts and engineers as required
- Collaborate with the Technical Account Management team to oversee and expedite issue resolution
- Offer guidance and education to customers, drawing from experience and guideline documentation to ensure resolution of technical challenges
- Contribute insights on recurring customer issues.
REQUIREMENTS:
- Native/fluent in Slovenian both verbal and written. Business fluent in English
- Proficient in Windows Operating Systems and MS Office products
- Effective communication skills at all levels, both written and verbal
- Proven ability to troubleshoot hardware and software across client products notebooks, desktops, tablets)
- Capable of prioritizing and managing daily workload effectively
- Exhibits a proactive attitude and eagerness to learn
- Approaches challenges with a solution-oriented mindset
- Previous experience within IT Services and working with Field Service Providers will be considered as an advantage.
BENEFITS:
- Excellent remuneration package based on experience, skills and performance
- Be part of a dynamic multilingual, multicultural and creative team with positive and friendly atmosphere
- Guidance and tools to reach your full potential
- Working schedule: Monday - Friday from 9 am to 6 pm. 40 hours a week
- Meal allowance
- Transportation allowance
- Multisport card
- And many others!
- Department
- Customer Support
- Locations
- Bratislava
- Remote status
- Hybrid Remote
Bratislava
About David Kennedy Recruitment
David Kennedy Recruitment Ltd provides unparalleled recruitment services for international companies across the Europe. We bring a fresh and innovative approach to recruitment services, acting as liaison between the candidate and the client. Our goal is to exceed the expectations of every client and candidate, and leave each and every party satisfied.
Customer Service Representative (Slovenian)
If you are looking for an opportunity to progress your career, we look forward to receiving your CV.
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