Quality Manager with English
If you are looking for an opportunity to progress your career, we look forward to receiving your CV.
David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy which assists businesses in creating positive, interactive, and successful customer interactions using a blend of human touch and technology. Together, we're looking for a Quality Manager to join their teams in Gdańsk.
Position: Quality Manager
Location: Gdańsk, Poland
Work Model: Fully on-site
Employment type: Full-time
Remuneration: Base salary
DUTIES AND RESPONSIBILITIES:
- Leading, managing and motivating a team of Quality Analysts
- Delivering insights to continuously improve and deliver outstanding customer
experience across the program - Acting as a primary point of contact between Quality Analysts and the Business
Partner - Assuring the standards of consultative sales by monitoring quality results and
progress - Surfacing analytical insights to improve the experience of our advertisers with the
team of digital experts - Implementing and driving quality process and structure
- Taking responsibility for the delivery of quality metrics on monthly and quarterly basis
REQUIREMENTS:
- 3+ years’ experience in quality manager role or similar position
- Fluency and excellent communication skills in English
- Analytical mindset and numbers affinity
- Strong communication and leadership skills
- Affinity with online media and social networks
- Proactivity and ability to think “outside the box”
- Excellent organizational skills and detail-oriented approach to problem solving
- Able to adapt quickly to changes in workflow
- Goal-oriented work approach and flexibility to adapt to a fast-paced business
environment
OFFER:
- Fixed remuneration
- 3 months of probation period
- Work hour Monday - Friday 9 - 17:15
- Freedom to implement your own ideas in a highly motivated team
- Close cooperation with other departments
- Internal training and learning opportunities
- Career opportunities in our international company
- A modern office in the Olivia Business Centre complex with modern workplaces
as well as free drinks and fruits - Private medical healthcare and sports card
- Department
- Customer Support
- Locations
- Gdańsk
Gdańsk
About David Kennedy Recruitment
David Kennedy Recruitment Ltd provides unparalleled recruitment services for international companies across the Europe. We bring a fresh and innovative approach to recruitment services, acting as liaison between the candidate and the client. Our goal is to exceed the expectations of every client and candidate, and leave each and every party satisfied.
Quality Manager with English
If you are looking for an opportunity to progress your career, we look forward to receiving your CV.
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