Sales Operations Manager
If you are looking for an opportunity to progress your career, we look forward to receiving your CV.
David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy which assists businesses in creating positive, interactive, and successful customer interactions using a blend of human touch and technology. Together, we're looking for a Sales Operations Manager to join their teams in Gdańsk.
Position: Sales Operations Manager
Location: Gdańsk, Poland
Work Model: Fully on-site
Employment type: Full-time
Remuneration: Base salary
DUTIES AND RESPONSIBILITIES:
- Take responsibility for the overall provision of the relevant line of Services by Vendor
- Serve as liaison between the partner and Vendor development and operational team
- Proactively update and flag to partner emerging issues
- Optimize program operations with a focus on process management, key strategic initiatives per quarter
- Manage the scheduling and chairing of all account review meetings and work with applicable managers and dedicated operations leads to review daily, weekly, and monthly operations and performance
- Ensure agreed deliverables are met on time and in right quality
- Conduct regular coaching and development of the team lead group
REQUIREMENTS:
- Minimum of 7 years of diverse experience in scalable operations and sales
environments ideally with experience in managing internal and external (3rd party Vendor partners) stakeholders - Strong collaboration skills across function and regions, ability to adapt to a
fast-paced, international work environment with a passion for making an impact and share best practices - Strong critical and analytical thinking with an entrepreneurial and proactive mindset
- Ability to effectively prioritize tasks and manage time, even under high-pressure situations
- Exceptional communication and presentation skills
- BA/BS or MA/MS degree & equivalent experience
- Excellent communication skills in C1 English, further language skills in Polish / Czech / Hungarian / Romanian or German would be an asset
OFFER:
- Fixed remuneration
- Work hour Monday - Friday 9 - 17:15
- Freedom to implement your own ideas in a highly motivated team
- Close cooperation with other departments
- Demanding and comprehensive area that encourages shaping customer service for our key partner
- Internal training and learning opportunities
- Career opportunities in an international company
- Committed and motivated Team
- A modern office in the Olivia Business Center complex with modern workplaces as well as free drinks and fruit
- Private medical healthcare
- Department
- Operations
- Locations
- Gdańsk
Gdańsk
About David Kennedy Recruitment
David Kennedy Recruitment Ltd provides unparalleled recruitment services for international companies across the Europe. We bring a fresh and innovative approach to recruitment services, acting as liaison between the candidate and the client. Our goal is to exceed the expectations of every client and candidate, and leave each and every party satisfied.
Sales Operations Manager
If you are looking for an opportunity to progress your career, we look forward to receiving your CV.
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