Air Travel Consultant with German
If you are looking for an opportunity to progress your career, we look forward to receiving your CV.
David Kennedy Recruitment is working with a leading airlines. Together, we're looking for proactive and customer-focused Air Travel Consultants with German who would like to join the team in Brno or remotely anywhere in Czech Republic.
Position: Air Travel Consultant with German
Work model: On-site in Brno or remotely/work from home from anywhere in Czech Republic after 10 weeks
Employment type: Full-time or Part-time after 6 months
DUTIES AND RESPONSIBILITIES:
- Be a primary contact for customers of the airlines via incoming phone calls in German and English
- Assist the customers with their reservations, cancellations, online check-in, guidance in terms and policies, and more
- Register details of your conversations in a dedicated system
- Provide timely and friendly resolution to customers' enquiries while maintaining a high level of speed and quality to meet standard KPIs
REQUIREMENTS:
- Fluent German (B2) and fluent English (B2) language, both verbal and written
- Willingness to relocate to Czech Republic or already residing there
- Good computer skills
- Optimistic, friendly, positive, stress-resilient personality, service-oriented profile
- Ability to work in shifts, also night shifts, in a fast-paced environment
- If you wish to work remotely, a fast and stable wired internet connection (at least 16/10 mbps) and a smartphone is necessary
OFFER:
- Work from home is available in Czech Republic after the 10 weeks training, with a small financial support and occasional sponsored office visits
- Paid startup training and professional development sessions
- Full-time job with possibility of going part-time after 6 months, if the KPIs are met
- Schedule pattern from Monday to Sunday known 2 weeks in advance, changing bi-weekly, with six 8,5 hours long shifts of work the first week, and 4 days the next week (consecutive), including night shifts
- Relocation support with accommodation for the first 10 weeks, travel cost reimbursement and SIM card
- Unlimited employment contract with 3 days of probation period
- 10 days of fully paid training
- Meal allowance of 85 CZK net per day
- Multisport card
- Language course contribution
- 22 working days of vacation after the 3 months of probation period, and 25 days after 3rd year
- 4 free consultations with a psychologist monthly
- Public health and social insurance
- A dynamic and diverse job in a pleasant and modern environment
- Department
- Customer Support
- Locations
- Brno, České Budějovice, Pardubice, Prague, Ostrava, Pilsen
- Remote status
- Fully Remote
About David Kennedy Recruitment
David Kennedy Recruitment Ltd provides unparalleled recruitment services for international companies across the Europe. We bring a fresh and innovative approach to recruitment services, acting as liaison between the candidate and the client. Our goal is to exceed the expectations of every client and candidate, and leave each and every party satisfied.
Air Travel Consultant with German
If you are looking for an opportunity to progress your career, we look forward to receiving your CV.
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