Customer Support
·
Pietà
·
Hybrid Remote
Customer Service Advisor (German)
If you are looking for an opportunity to progress your career, we look forward to receiving your CV.
David Kennedy Recruitment is looking for a German-speaking Customer Service Advisor to support iGaming brands' customers who enjoy distinctive and unique casino games.
Position: Customer Service Advisor
Location: Pieta, Malta
Employment type: Full-time
DUTIES AND RESPONSIBILITIES:
- Support the customers via phone, email and live chat and ensure an outstanding level of service
- Communicate with relevant departments to provide timely escalation process and following up with pending issues
- Assist the relevant departments, including Fraud Officer and the Money Laundering Reporting Officer, when required
- Give feedback of recurring customer issues to management and relevant internal departments
- Promote the Employer’s values and products
- Ensure a professional work relationship with customers and other colleagues working with the Employer
- Share feedback from players with the team
- Verify customer accounts using the KYC (Know-Your-Customer) procedures
REQUIREMENTS:
- C2 German language skills and fluent English
- Eagerness to learn and bring in your own interest
- Team player
OFFER:
- Flight and 2 Weeks Free Hotel Accommodation + €500 Relocation Allowance/luggage allowance
- Allowance for relocating a partner, family and pets to help you settle in
- Help with setting up of Bank Accounts/Malta Payroll and residence and Rental Agency assistance
- Overtime paid at time and a half and double time for bank holidays
- Full training
- Many exciting company events
- 26 Days Holiday + Extra 14 Days Malta Public Holidays
- 8% Yearly Performance Bonus
- Shifts are 4 days, 2 days off schedule
- Private Health Insurance
- Wellness Benefit, up to €400 (75% Reimbursed for Gym Membership, Optician Expense/sports related wellness)
- After the training work from home during weekends if your shifts happen to cover weekends
- Free breakfast, lunch and dinner during work hours
- Free taxi home on late shift
- Shifts on rotation with colleagues covering 7 days a week: 8 am - 3.30 pm, 3.30 pm to midnight
- Department
- Customer Support
- Locations
- Pietà
- Remote status
- Hybrid Remote
Pietà
About David Kennedy Recruitment
David Kennedy Recruitment Ltd provides unparalleled recruitment services for international companies across the Europe. We bring a fresh and innovative approach to recruitment services, acting as liaison between the candidate and the client. Our goal is to exceed the expectations of every client and candidate, and leave each and every party satisfied.
Founded in
2018
Co-workers
1-5
Customer Support
·
Pietà
·
Hybrid Remote
Customer Service Advisor (German)
If you are looking for an opportunity to progress your career, we look forward to receiving your CV.
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