Human Resources
·
Budapest
Customer Support Trainer (German)
If you are looking for an opportunity to progress your career, we look forward to receiving your CV.
David Kennedy Recruitment is working with a leading multinational technology BPO business which is looking to recruit a Trainer for their Customer Support teams.
Position: Customer Support Trainer
Location: Budapest, Hungary (on-site)
Employment type: Full-time
DUTIES AND RESPONSIBILITIES:
- Conduct Product, Process, Behavior, Motivation & Soft skills training
- Design training content, consult stakeholders to find a suitable schedule for the training and impart training on Product, Service, Processes Systems, soft skills and mock call certification
- Handle on floor training batches
- Coordinate refresher trainings
- Support Operations during transitions of various processes by ensuring that delivery teams are capable of meeting required KPI
- Conduct monthly client calibrations sessions
- Prepare and administer periodic performance reviews for agents
- Conduct Job knowledge quizzes
- Provide Improvement suggestions around training delivery/content/deployment
REQUIREMENTS:
- Excellent verbal and written communication (C1 German and B2 English)
- Minimum 3 years BPO industry experience with minimum 1 year experience in training within retail industry
- College or vocational school graduate, or possess comparable work experience
- Excellent public speaking skills
- Ability to maintain a solution-oriented approach
- Effective time management skills
- Understanding of effective training methodologies and tools
- Flexibility/ownership and the ability to handle work under pressure, within challenging environment and with tight delivery timelines
- Willingness to work in any shift - possibly night shifts on rotation with colleagues in the future. For now mainly morning and evening shift.
- Excellent problem solving capabilities and lateral thinking skills
- Understanding of the Business situation and capability to address issues
- Willingness to travel for short/long trips basis demand of business situations
OFFER:
- Opportunities for growth in an international and multicultural workplace
- 40 hours per week job with morning and afternoon shifts from Monday to Sunday on weekly rotation with colleagues (no night shifts)
- Support to reach your full potential
- Comprehensive training
- Competitive Compensation in line with the market
- Cafeteria subscription valued 22000 HUF
- Private medical insurance for the employee and dependents
- Dynamic and creative team with positive and friendly atmosphere
- Department
- Human Resources
- Locations
- Budapest
Budapest
About David Kennedy Recruitment
David Kennedy Recruitment Ltd provides unparalleled recruitment services for international companies across the Europe. We bring a fresh and innovative approach to recruitment services, acting as liaison between the candidate and the client. Our goal is to exceed the expectations of every client and candidate, and leave each and every party satisfied.
Founded in
2018
Co-workers
1-5
Human Resources
·
Budapest
Customer Support Trainer (German)
If you are looking for an opportunity to progress your career, we look forward to receiving your CV.
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