David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit a Croatian-speaking Customer Support Representative to support customers of an e-commerce platform.

Position: Customer Support Representative (Croatian)

Location: Cluj-Napoca, Romania

Work model: on-site

Employment type: Full-time

Remuneration: Base salary + performance bonuses (after 3rd month of employment). 

DUTIES AND RESPONSIBILITIES:

• Communication via incoming telephone, emails and chat with customers in order to solve their issues or inform them about the features of the products
• Customer Order Management
• Secure and deepen client retention, contribute to excellent customer support
• Secure that all complaints are being recognized, recorded confirmed, and solved effectively
• Proactively propose ways to improve the processes
• Adhere to given processes and procedures
• Update the database of customers and document activities
• Reporting the most common issues to the support team for further escalations. 

REQUIREMENTS:

• Native / fliuent in Croatian both verbal and written. Good command in English (minimum B2 level) 
• High school diploma or an equivalent
• Excellent customer service and relationship building skills
• High motivation and enthusiastic approach, self-organized
• Ability to work in a fast-paced organisation
• Good numerical and reasoning skills. 

OFFER: 

• Schedule: full time, Monday-Friday 8 AM - 5.30 PM
• Transportation coverage
• Attractive remuneration package
• Signing bonus (paid in 3 installments) 
• Holidays: 20 days/year and an extra day after a year
• Contract for undetermined period
• Training: 5 days, Monday-Friday 8 AM - 5.30 PM
• Comprehensive relocaton support (6 months accommodation if needed & up to 200 EUR travel cost refund, for relocating to Cluj Napoca) 
• After the first year, 200 EUR refund for a travel home
• Meal tickets (30 RON/day) – approx 150 EUR net/month
• Private medical package (from 2nd month of employment) 
• Paid professional training
• Internal development opportunities
• Discounts with our current partners
• Gympass monthly subscription
• Employee assistance/wellbeing program subscription