Customer Support
·
Lisbon
Advertisers Support (Polish)
If you are looking to progress your career, we look forward to receiving your CV.
David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a Polish-speaking Advertisers Support for their Lisbon office.
Position: Advertisers Support
Location: Lisbon, Portugal
Employment type: Full-time
DUTIES AND RESPONSIBILITIES:
- Provide support to small and medium sized businesses using various channels (chat, email and telephone)
- Provide pre and post-sales support for all self-service products
- Improve the advertising experience and satisfaction by resolving technical issues, reporting bugs, guiding the users on the platform, and helping them to use its tools and features
- Identify trends and solve problems facing multiple SMB clients
- Deliver a positive attitude towards the brand
- Maintain and update all job-related administrative forms
REQUIREMENTS:
- Native/fluent in Polish, both oral and written. Fluent in English (at least B2 level)
- Knowledge of advertisement industry will be considered as an advantage
- Computer literate with sound knowledge of Microsoft Office package
- Excellent communication skills
- Resourceful personality that can adapt and remain calm in all situations
- Ability to work independently, while being team player at the same time
- Able to work rotating shifts
OFFER:
- Portuguese employment contract
- If you are working on a Portuguese public holiday, you will get a compensation day that you can spend later
- Holiday entitlement with 22 days per year
- Three weeks training that prepares you optimally to conduct the job tasks
- Be part of a dynamic multilingual, multicultural and creative team with positive and friendly atmosphere
- 40 Hours per week on a weekly rotational shift pattern covering line operating hours from Monday to Sunday, from 6:00 AM to 24:00
- Guidance and tools to reach your full potential
- Temporary, renewable working contract
- Partially compensated 3 weeks training
- Initial employment contract with a duration of 12 months
- Subsequent extension of one more contract for 12 months
- Permanent contract after 2 years
- Private health insurance after contract signature (additional to standard insurance)
Airport pick-up and administrative help with registration in Portugal - Reimbursement of flight expenses after 9 months
- Yearly paid flight to home destination
- Accommodation in a single room in one of shared company apartments for international candidates
- Free Portuguese classes, water sport activities, soft trekking and much more
- Department
- Customer Support
- Locations
- Lisbon
Lisbon
About David Kennedy Recruitment
David Kennedy Recruitment Ltd provides unparalleled recruitment services for international companies across the Europe. We bring a fresh and innovative approach to recruitment services, acting as liaison between the candidate and the client. Our goal is to exceed the expectations of every client and candidate, and leave each and every party satisfied.
Founded in
2018
Co-workers
1-5
Customer Support
·
Lisbon
Advertisers Support (Polish)
If you are looking to progress your career, we look forward to receiving your CV.
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