David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit an Italian speaking Content Moderator for their office in Porto.  

Position: Content Moderator

Location: Porto, Portugal 

Work model: on-site

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

• Review user reports regarding video content on a streaming platform

• Review sensitive content, sometimes involving graphic or disturbing subject matter

• Audit and update content

• Maintain broad knowledge of client products and/or services

• Make well-balanced decisions and help resolve inquiries with respect to defined policies and procedures, especially the data protection policy.

REQUIREMENTS:

• Native/fluent in Italian both verbal and written. Fluent in English (minimum B2 level)

• 6 months of experience in relevant field is preferred

• Ability to cover weekly shift rotation including occasional nights and weekends

• Tolerance to sensitive content in videos

• Strong computer skills

• Customer service-orientation with effective, pleasant and professional communication style as well as patience

• Quick learning and adaptability to new processes and concepts

• Tolerance for repetitive work in a fast-paced work environment

• Analytical mindset with strong attention to detail

• Ability to work as a team member, as well as independently.

BENEFITS:

• Comprehensive initial training and and guidance to make sure you're well prepared and comfortable at a new workplace

• Support from colleagues with coaching and mentoring opportunities

• Health and Wellbeing initiatives

• Monthly meal allowance

• Relocation support

• And much more!