David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a German-speaking Customer Representative to join their teams in Porto.

Position: Customer Service Representative

Location: Porto, Portugal

Work model: On-site

Employment type: Fixed term (6 months) with possibility of extension / permanent contract

DUTIES AND RESPONSIBILITIES:

• Handle all incoming contacts from bank clients via phone, chat and email (appointments, income statements, PIN/TAN orders for online banking, implementation of card blocking, mediation between the customer and other bank branches, feedback)

• Provide excellent and nimble customer service experience and seek continuously for initiatives to enhance service and improve the overall customer experience

• Use adequate tools, processes and/or methods to ensure the provision of accurate, valid, and complete information

• Sales-oriented presentation of the product range

• Present the product range in a sales-oriented way, support of central marketing campaigns.

REQUIREMENTS:

• Native/fluent in German both verbal and written. Fluent in English (minimum C1 level)

• Ability to listen actively, identify, apply and explain your product and/or service expertise with clarity and solve issues in the first contact with customers

• Ability to take stressful situations well.

OFFER:

• Reimbursed airfare to support relocation.  For candidates coming from outside of Portugal accommodation support is also provided 

• Working schedule: Monday - Friday 8 AM - 5 PM with a possibility of change to 8:00 am – 8:00 pm in the future

• 2 weeks of training + 1 week of nesting (100% on site)

• A dynamic and creative team with positive and friendly atmosphere

• Food vouchers

• Guidance and tools to reach career potential