Customer Service Representative (German)
If you are looking for an opportunity to progress your career, we look forward to receiving your CV.
David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a Lisbon-based German-speaking Customer Representative to join their teams in Lisbon.
Position: Customer Service Representative
Location: Lisbon, Portugal
Work model: On-site
Employment type: fixed term (6 months) with possibility of extension / permanent contract
Remuneration: Base salary.
DUTIES AND RESPONSIBILITIES:
- Handle all incoming contacts from bank clients (ID and T-PIN & Postbank app setup, card blocking/unblocking/exchange, safety, transactions, complaints) via phone and email
- Develop your knowledge continuously to effectively answer customer queries and resolve potential issues
- Use adequate tools, processes and/or methods to ensure the provision of accurate, valid, and complete information
- Make sure that great levels of client service is delivered.
REQUIREMENTS:
- Native/fluent in German both verbal and written (C2 level). Fluent in English (minimum B2 level)
- Ability to listen actively, identify, apply and explain your product and/or service expertise with clarity and solve issues in the first contact with customers
- Ability to take stressful situations well.
OFFER:
- A dynamic and creative team with positive and friendly atmosphere
- Relocation support
- Shifts on weekly rotation with colleagues covering operating hours from Monday to Saturday from 8 AM to 5 PM
- Food vouchers
- Guidance and tools to reach your full potential
- Department
- Customer Support
- Locations
- Lisbon
Lisbon
About David Kennedy Recruitment
David Kennedy Recruitment Ltd provides unparalleled recruitment services for international companies across the Europe. We bring a fresh and innovative approach to recruitment services, acting as liaison between the candidate and the client. Our goal is to exceed the expectations of every client and candidate, and leave each and every party satisfied.
Customer Service Representative (German)
If you are looking for an opportunity to progress your career, we look forward to receiving your CV.
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