Customer Support Representative (German)
If you are looking for an opportunity to progress your career, we look forward to receiving your CV.
David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a German-speaking Customer Support Representative to join their team in Romania.
Position: Customer Support Representative
Location: Fully remote/work from home in Romania
Employment type: full-time or fixed-term contract (6 months)
Remuneration: Base salary
DUTIES AND RESPONSIBILITIES:
- Handle incoming contact via various channels (live chat, voice, email, messages, contact forms) from E-commerce platform users regarding their orders/queries while delivering excellent customer service
- Assist customers with their inquiries, request or orders by properly, completely and accurately entering data in the support tools
- Solve customer case and support online orders in a timely manner
- Maintain a high level of professionalism with clients, establish a positive rapport with every contact
- Stay updated on product knowledge and be informed of any changes in company/client policies
- Immediately deal with or escalate suspected or recognized customer issues as per defined procedures
- Achieve Key Performance Indicator's (KPI’s) whilst maintaining excellent quality
- Any additional ad hoc tasks that may contribute to a better service to the client with quality or improvement to the KPI
REQUIREMENTS:
- At least C1 level of German, both oral and written, B1+ level of English (fluent)
- At least 6 months of experience in voice support in German, ideally in customer support/contact centre/BPO
- Currently based in Romania
- Excellent communication and interpersonal skills (both oral and written), ability to communicate well with internal and external contacts
- Customer-focused with a friendly and professional manner, understand customer concerns
- Ability to function and adapt in a fast-paced environment
- High emotional intelligence and soft skills with the ability to serve high-profile
customers - Excellent comprehension and problem-solving skills
- Tech savvy/computer literate with experience and Knowledge of MS Office applications
- Experience in a multi-system environment
OFFER:
- Excellent remuneration package based on experience, skills and performance
- Schedule: Monday to Sunday (18x7)- shifts on weekly rotation between 6 AM and 12 AM, 8 hours work, 5 times per week
- Dynamic and creative team with positive and friendly atmosphere
- Guidance and tools to reach your full potential.
- Permanent contract
- Vacation bonus
- Bonus in case of an important family event (childbirth, death)
- Private health insurance
- Personal time off (seniority-based)
- Meal allowance
- Sports benefits
- Children's and woman's day tickets
- Loyalty based holidays balance increase
- And many other!
- Department
- Customer Support
- Locations
- Bucharest, Cluj-Napoca, Constanța, Iași, Timișoara, Sibiu, Oradea, Brașov
- Remote status
- Fully Remote
About David Kennedy Recruitment
David Kennedy Recruitment Ltd provides unparalleled recruitment services for international companies across the Europe. We bring a fresh and innovative approach to recruitment services, acting as liaison between the candidate and the client. Our goal is to exceed the expectations of every client and candidate, and leave each and every party satisfied.
Customer Support Representative (German)
If you are looking for an opportunity to progress your career, we look forward to receiving your CV.
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