Customer Success Officer (German)
If you are looking for an opportunity to progress your career, we look forward to receiving your CV.
David Kennedy Recruitment is working with a multinational financial services company specialising in online trading who is seeking to onboard a German-speaking Customer Success Officer to join their team in Limassol.
Position: Customer Success Officer
Location: Limassol, Cyprus
Employment type: Full-time
Remuneration: Base salary + bonuses
DUTIES AND RESPONSIBILITIES:
- Assist clients worldwide through live support
- Answer emails, assist with opening of client accounts, amend existing accounts, maintain client records
- Demonstrate impeccable telephone etiquette and management
- Handle back office queries
- Support clients with technical and troubleshooting issues
- Report to the management and deal with all departments to resolve issues
- Provide support and troubleshooting on Trading Platforms
- Liaise with the Compliance Officer regarding complaints and approval of accounts
- Handle client inquiries appropriately and ensure that high level service is provided
- Promote available products and services to clients, provide all relevant information to clients
- Develop and maintain excellent relationships with prospective and existing clients
- Contribute to team effort by achieving targeted results
REQUIREMENTS:
- Native in German, both oral and written. Fluent in English (at least B2 level). Additional languages will be considered as an advantage
- Degree in Business Studies or any other related field
- Previous experience in a similar position will be considered as a major advantage
- Excellent communication skills (both oral and written)
- Able to work efficiently under pressure
- Excellent computer skills (Microsoft Excel and Word)
- Knowledge of MetaTrader platforms will be considered as an advantage
- Ability to work rotational shifts from 09:00 to 18:00, 10:00 to 19:00, and 12:00 to 21:00, Monday to Friday.
BENEFITS:
- Excellent remuneration package based on experience, skills and performance
- A dynamic multilingual, multicultural and creative team with positive and friendly atmosphere
- Professional and personal development opportunities in a fast-growing environment
- Comprehensive Global Medical Insurance Plan, with coverage for the employee and their immediate family from day one
- Guidance and tools to reach your full potential
- Company discount card with access to various goods and services
- Udemy Business unlimited membership
- Corporate events and team building activities
- 24 working days annual leave (+ public holidays)
- Department
- Customer Support
- Locations
- Limassol
Limassol
About David Kennedy Recruitment
David Kennedy Recruitment Ltd provides unparalleled recruitment services for international companies across the Europe. We bring a fresh and innovative approach to recruitment services, acting as liaison between the candidate and the client. Our goal is to exceed the expectations of every client and candidate, and leave each and every party satisfied.
Customer Success Officer (German)
If you are looking for an opportunity to progress your career, we look forward to receiving your CV.
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