Customer Support
·
Athens
Customer Service Representative (German)
If you are looking for an opportunity to progress your career, we look forward to receiving your CV.
David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a German-speaking Customer Representative to join their teams in Athens.
Position: Customer Service Representative
Location: Athens, Greece (on-site)
Employment type: Full-time
DUTIES AND RESPONSIBILITIES:
- Handle all incoming contacts from customers through various channels (phone, email and chat)
- Develop your knowledge continuously to effectively answer customer queries and resolve potential issues
- Act as a key focal point for our leading partners by answering basic questions and general enquiries, cancellations and amendments
- Use adequate tools, processes and/or methods to ensure the provision of accurate, valid, and complete information
- Make sure that great levels of client service is delivered at all times as well as a positive experience for our partners
REQUIREMENTS:
- Native/fluent in German, both oral and written. Fluent in English (at least B2 level)
- Previous work experience in customer service/support roles
- Car rental experience is preferable
- Hospitality experience
- Passionate about customers and customer service
- Problem-solving skills
- Upbeat and positive attitude
- Ability to identify, apply and explain your product and/or service expertise with clarity
BENEFITS:
- Excellent remuneration package based on experience, skills and performance
- Be part of a dynamic and creative team with positive and friendly atmosphere
- 25 days’ annual leave per year
- 8 hours shifts, 5 times per week covering line opening hours 9 AM to 7.30 PM Monday - Sunday
- Private health and life insurance
- Relocation support
- Guidance and tools to reach your full potential
- Department
- Customer Support
- Locations
- Athens
Athens
About David Kennedy Recruitment
David Kennedy Recruitment Ltd provides unparalleled recruitment services for international companies across the Europe. We bring a fresh and innovative approach to recruitment services, acting as liaison between the candidate and the client. Our goal is to exceed the expectations of every client and candidate, and leave each and every party satisfied.
Founded in
2018
Co-workers
1-5
Customer Support
·
Athens
Customer Service Representative (German)
If you are looking for an opportunity to progress your career, we look forward to receiving your CV.
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