Emergency Services Representative (German)
If you are looking for an opportunity to progress your career, we look forward to receiving your CV.
David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a German speaking Emergency Services Representative to join their team in Amsterdam.
Position: Emergency Services Representative
Location: Amsterdam, The Netherlands, work from home 10% of the time
Employment type: Full-time
DUTIES AND RESPONSIBILITIES:
- Deliver the utmost level of service over the phone to people who find themselves in a state of critical emergency or distress
- Asses situation and share information with precision
- Display great attention to detail while handling several communication tools simultaneously
REQUIREMENTS:
- Native/C1 in German, both oral and written, Fluent in English (at least B2+ level)
- Emergency Services/Dispatcher qualification/experience from 6 months onwards is essential
- Proven experience in emergency response and/or working in a high-pressure emergency communication center environments would be preferred
- Emergency dispatcher, Healthcare (Nurse, Doctors...), Military, Firefighter, Police, Flight Dispatcher or Security experience
- Active tangible experience for more than 6 months regarding emergency situations with customers, especially by phone
- Demonstrated capacity to liaise with customers punctually is essential
- Strong assessing skills with the ability share information with precision as well as to display great attention to detail while handling several communication tools simultaneously is essential for this role
- Prior experience working with a CAD (computer assisted dispatch) application would be considered as a strong advantage
- Full working proficiency with MS Office is necessary
- Sound knowledge of laws, protocols and compliance within an emergency services environment is preferable
- Agility with rotating scheduling which can include days, nights, and weekends as this will be a 24/7 operation with 5 days on and 2 days off per week
- Holder of a recent in a CPR certification can be an advantage
- Any prior experience in emergency, fire or police dispatch will be considered as beneficial for this role
- An ability to work from home about 10% of the time is required
OFFER:
- Excellent remuneration package based on experience, skills and performance
- Be part of a dynamic and creative team with positive and friendly atmosphere
- Full relocation support
- Guidance and tools to reach your full potential
- Shifts changing bi-weekly: 7:00 AM - 3:30 PM, 9:00 AM - 5:30 PM. 3:00 PM - 11:30 PM, 11:00 PM - 7:30 AM - information about the shifts provided a month earlier, excluding occasional last minute changes
- Department
- Customer Support
- Locations
- Amsterdam
Amsterdam
About David Kennedy Recruitment
David Kennedy Recruitment Ltd provides unparalleled recruitment services for international companies across the Europe. We bring a fresh and innovative approach to recruitment services, acting as liaison between the candidate and the client. Our goal is to exceed the expectations of every client and candidate, and leave each and every party satisfied.
Emergency Services Representative (German)
If you are looking for an opportunity to progress your career, we look forward to receiving your CV.
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