David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard Turkish speaking Social Media Assistant for their Lisbon office.
Position: Social Media Assistant
Location: Lisbon, Portugal
Employment type: Full-time
Remuneration: Base salary.
DUTIES AND RESPONSIBILITIES:
- Assist group Admins using by email/chat
- Provide unparaleled service, both in Turkish and English
- Resolve basic product issues
- Use various diagnostic tools
- Propose improvements based on best practices & experience
- Follow internal protocols and adhere to company guidelines
- Achieve and exceed KPIs set.
- Native/fluent in Turkish, both oral and written. Fluent in English (at least B2 level)
- Minimum 6 months experience in Customer service roles
- Computer literate with sound knowledge of Microsoft Office suite
- Knowledge of travel industry will be considered as an advantage
- Eligible to work in EU or Portuguese residency status
- Excellent communication skills
- Resourceful personality that can adapt and remain calm in all situations
- Ability to work independently, while being team player at the same time.
- Excellent remuneration package based on experience, skills and performance
- Be part of a dynamic multilingual, multicultural and creative team with positive and friendly atmosphere
- Guidance and tools to reach your full potential.