David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard Turkish speaking Social Media Assistant for their Lisbon office. 

Position: Social Media Assistant

Location: Lisbon, Portugal

Employment type: Full-time

Remuneration: Base salary.

DUTIES AND RESPONSIBILITIES:

• Assist group Admins using by email/chat
• Provide unparaleled service, both in Turkish and English
• Resolve basic product issues
• Use various diagnostic tools
• Propose improvements based on best practices & experience 
• Follow internal protocols and adhere to company guidelines
• Achieve and exceed KPIs set.

REQUIREMENTS:

• Native/fluent in Turkish, both oral and written. Fluent in English (at least B2 level)
• Minimum 6 months experience in Customer service roles
• Computer literate with sound knowledge of Microsoft Office suite
• Knowledge of travel industry will be considered as an advantage
  
• Eligible to work in EU or Portuguese residency status
• Excellent communication skills
  
• Resourceful personality that can adapt and remain calm in all situations
• Ability to work independently, while being team player at the same time.

BENEFITS:

• Excellent remuneration package based on experience, skills and performance
• Be part of a dynamic multilingual, multicultural and creative team with positive and friendly atmosphere
• Guidance and tools to reach your full potential.