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David Kennedy Recruitment career site
Customer Support · Fully Remote

Technical Customer Support (tier 2)(German)

If you are looking for an opportunity to progress your career, we look forward to receiving your CV.

David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard German speaking Technical Customer Support Representative (tier 2) for their German team.


 

Position: Technical Customer Support (tier 2)

Location: Remote, Germany (after initial 2 months from the Berlin office) 

Employment type: Full-time

Remuneration: Base salary.

 

DUTIES AND RESPONSIBILITIES:

  • Process support requests and fault reports
  • Analyze and document requests into ticketing system
  • Support professional tools/applications/operating systems
  • Apply the best troubleshooting practices and utlize the team experience to correct technical errors
  • Communicate & coordinate client users, customer IT and internal support department
  • Develop, create and present status updates to the customer
  • Handle technical support cases in compliance with all CFC principles and Client's processes
  • Forward additional service requests to other teams and follow up on them. 

     

    REQUIREMENTS:

    • Native/fluent in German, both oral and written. Fluent in English
    • EU Passport holder or pre-settlement status in Germany Ideally completed training in the IT sector or equivalent
    • At least 2+ years of proven experience in technical support or customer service roles
    • Strong problem-solving skills and very good technical understanding 
    • In-depth knowledge of Active Directory, DNS, DHCP, system setup, system performance and domain environment, boot process (backup process, backup types, Hyper-V type 1 & type 2, storage MCP) 
    • Windows® Server operating systems certification will be considered as an advantage 
    • Reliable and well organized 
    • Ability to perform individually, with minimum supervision and as a part of the team. 

     

    BENEFITS:

    • Excellent remuneration package based on experience, skills and performance
    • Be part of a dynamic and creative team with positive and friendly atmosphere
    • Guidance and tools to reach your full potential
    • Relocation support 
    • Exclusive employee discounts for online shopping
    • Remote work from anywhere in Germany (first 2 months work in Berlin office). Company will assist with the accommodation for the people living out of Berlin 
    • Attendance bonus, company pension plan, employee referral program and much more!
    Department
    Customer Support
    Remote status
    Fully Remote

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    About David Kennedy Recruitment

    David Kennedy Recruitment Ltd provides unparalleled recruitment services for international companies across the Europe. We bring a fresh and innovative approach to recruitment services, acting as liaison between the candidate and the client. Our goal is to exceed the expectations of every client and candidate, and leave each and every party satisfied.

    Founded in 2018
    Coworkers 1-5
    Customer Support · Fully Remote

    Technical Customer Support (tier 2)(German)

    If you are looking for an opportunity to progress your career, we look forward to receiving your CV.

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    @teamtailor.com