David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard German speaking Quality Analyst (Digital Marketing) for their Lisbon office.
Position: Quality Analyst (Digital Marketing)
Location: Lisbon, Portugal
Employment type: Full-time
Remuneration: Base salary.
DUTIES AND RESPONSIBILITIES:
- Continuously follow up on resolved cases to identify improvement and training opportunities
- Actively review decision accuracy to ensure consistency and alignment with internal standards and policies
- Develops process documentation and aggregates feedback about the functionality of the processes and tools
- Manage investigations of escalations of inaccurate decisions to understand the root causes
- Mentor the team on the use of audit tools and systems
- Deliver trainings to the team on new or changing policies as well as refresher trainings on existing policy on an as-needed basis.
- Fluent in English and German
- Minimum 1 year of experience within an audit or quality environment performing quality control and quality analysis
- Experience/Training in Digital Marketing
- Strong functional experience with Microsoft Excel (PivotTable, charts, statistical functions)
- Proficiency in Microsoft Word and PowerPoint
- Excellent communication (verbal and written), facilitation and interpersonal skills
- Analytical with strong problem-solving and troubleshooting skills and the ability to exercise mature judgment and structured decision-making
- Strong attention to detail coupled with a desire to deliver accurately, efficiently, and to a high standard.
- Excellent remuneration package based on experience, skills and performance
- Be part of a dynamic and creative team with positive and friendly atmosphere
- Guidance and tools to reach your full potential
- Meal allowance
- Relocation allowance and assistance (for expats only).