Customer Service Representative (German)
If you are looking for an opportunity to progress your career, we look forward to receiving your CV.
David Kennedy Recruitment is working with a leading BPO/outsourcing company who is seeking to onboard German speaking Customer Support Representative for their Barcelona office.
Position: Customer Support Representative
Location: Bratislava, Slovakia
Employment type: Full-time
Remuneration: Base salary.
DUTIES AND RESPONSIBILITIES:
- Assist customers using various channels and respond to customer’s questions and concerns regarding the service/product
- Respond to customers queries in timely and efficient manner
- Provide optimal advice regarding various client queries
- Provide accurate product infromation
- Escalate and reroute the necessary matters & issues to departments in-charge
- Achieve strong customer satisfaction with a focus on quality & results by giving guidance and meeting their individual needs
- Deliver a positive attitude towards the brand
- Maintain and update all job-related administrative forms.
REQUIREMENTS:
- Native/fluent in German, both oral and written
- At least 6 months experience in Customer service roles will be considered as an advantage
- Computer literate with sound knowledge of Microsoft Office package
- Excellent communication skills with ability to emphasize and drive the problem to solution
- Resourceful and stress resilient personality that can adapt and remain calm in all situations
- Ability to work independently, while being team player at the same time.
BENEFITS:
- Excellent remuneration package based on experience, skills and performance
- Be part of a dynamic multilingual, multicultural and creative team with positive and friendly atmosphere
- Guidance and tools to reach your full potential
- Meal allowance, transportation allowance /work from home allowance
- Location: The chance to apply for flexible working opportunities, either 100% in the office, 100% working from home or a hybrid solution after successful completion of your probationary period and depending on location.
- Department
- Customer Support
- Locations
- Bratislava
- Remote status
- Hybrid Remote
Bratislava
About David Kennedy Recruitment
David Kennedy Recruitment Ltd provides unparalleled recruitment services for international companies across the Europe. We bring a fresh and innovative approach to recruitment services, acting as liaison between the candidate and the client. Our goal is to exceed the expectations of every client and candidate, and leave each and every party satisfied.
Customer Service Representative (German)
If you are looking for an opportunity to progress your career, we look forward to receiving your CV.
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