David Kennedy Recruitment is working with a leading BPO/outsourcing company who is seeking to onboard German speaking Customer Support Representative for their Barcelona office. 

Position: Customer Support Representative

Location: Bratislava, Slovakia 

Employment type: Full-time

Remuneration: Base salary.

DUTIES AND RESPONSIBILITIES:

• Assist customers using various channels and respond to customer’s questions and concerns regarding the service/product
• Respond to customers queries in timely and efficient manner
• Provide optimal advice regarding various client queries 
• Provide accurate product infromation 
• Escalate and reroute the necessary matters & issues to departments in-charge
• Achieve strong customer satisfaction with a focus on quality & results by giving guidance and meeting their individual needs
• Deliver a positive attitude towards the brand
• Maintain and update all job-related administrative forms. 

REQUIREMENTS:

• Native/fluent in German, both oral and written
• At least 6 months experience in Customer service roles will be considered as an advantage
• Computer literate with sound knowledge of Microsoft Office package
  
• Excellent communication skills with ability to emphasize and drive the problem to solution 
• Resourceful and stress resilient personality that can adapt and remain calm in all situations
• Ability to work independently, while being team player at the same time.

BENEFITS:

• Excellent remuneration package based on experience, skills and performance
• Be part of a dynamic multilingual, multicultural and creative team with positive and friendly atmosphere
• Guidance and tools to reach your full potential
• Meal allowance, transportation allowance /work from home allowance 
• Location: The chance to apply for flexible working opportunities, either 100% in the office, 100% working from home or a hybrid solution after successful completion of your probationary period and depending on location.