David Kennedy Recruitment is working with a leading tech company that is looking to recruit French speaking Service Desk Agent to join their team.
Position: Service Desk Agent
Location: Remote, Portugal
Employment type: Full-time
Remuneration: Base salary.
DUTIES AND RESPONSIBILITIES:
- Communicate with customers using various channels and respond to their queries in timely and efficient manner
- Ensure customer satisfaction and provide professional customer support
- Support standard technical queries related to a single product/small set of products
- Develop an understanding of customer’s position and service delivery requirements to enable the delivery of unparalleled service
- Respond customer queries in line with SLA
- Know when to escalate the issue to other department or more senior representative
- Helpful and effective member of the team
- Take ownership of self-development
- Keep records of customer interactions, comments, and complaints, and in line with internal procedures
- Maintain and update all job-related administrative forms.
- Native/fluent in French, both oral and written. Fluent in English (at least B2 level)
- At least 6 months of proven work experience in same/similar role
- Computer literatie with sound knowledge of Microsoft Office suite
- Excellent communication skills with ability to emphasize with the client
- Comfortable communicating using various channels (telephone, email, chat)
- Ability to work independently, while being team player at the same time
- Ability to meet tight deadlines with minimum supervision and in timely manner
- Analytical mindset with great critical thinking skills and attention to detail
- Ability to work in shift rotation pattern (06 AM - 06 PM).
- Excellent remuneration package based on experience, skills and performance
- Be part of a dynamic multilingual, multicultural and creative team with positive and friendly atmosphere
- Guidance and tools to reach your full potential
- Health and Life insurance
- Meal allowance.