David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard Russian speaking Advertisers Support for their Lisbon office. 

Position: Advertisers Support

Location: Lisbon, Portugal

Employment type: Full-time

Remuneration: Base salary.

DUTIES AND RESPONSIBILITIES:

• Provide support to small and medium sized businesses using various channels (chat, email and telephone)
• Provide pre and post-sales support for all self-service products
• Improve the advertising experience and satisfaction by resolving technical issues, reporting bugs, guiding the users on the platform, and helping them to use its tools and features
• Identify trends and solve problems facing multiple SMB clients
• Deliver a positive attitude towards the brand
• Maintain and update all job-related administrative forms.

REQUIREMENTS:

• Native/fluent in Russian (C1), both oral and written. Fluent in English (at least B2 level)
• Minimum 6 months experience in Customer service roles
• Knowledge of advertisement industry will be considered as an advantage
• Eligible to work in EU or Portuguese residency status
• Computer literate with sound knowledge of Microsoft Office package
• Excellent communication skills
• Resourceful personality that can adapt and remain calm in all situations
• Ability to work independently, while being team player at the same time.

BENEFITS:

• Excellent remuneration package based on experience, skills and performance
• Be part of a dynamic multilingual, multicultural and creative team with positive and friendly atmosphere
• Guidance and tools to reach your full potential.