David Kennedy Recruitment is working with a leading tech company that is looking to onboard German & English-speaking Customer Care Executive (Chat services) for their Krakow office. 

Position: Customer Care Executive (Chat services)

Location: Krakow, Poland

Employment type: Full-time

Remuneration: Base salary.

DUTIES AND RESPONSIBILITIES:

• Resolve product or service issues addressed by the customer
• Identify and assess customers’ needs to achieve their satisfaction
• Build sustainable relationships through open and interactive communication
• Provide accurate, valid and complete information by using the right tools
• Handle complaints and provide appropriate solutions and alternatives within the time limits defined through SLAs
• Follow communication procedures, guidelines, and policies
• Resolve customer issues via chat
• Able to probe and gather customer requirements effectively
• Understand SLAs and support achievement of set targets
• Provide support in documenting business processes and other continuous improvement projects.

REQUIREMENTS:

• Fluent in German & English, both oral and written. Knowledge of the other EU languages (Italian, Romanian, Turkish) will be considered as an advantage
• Previous experience in the same/similar role will be considered as an advantage
• Comfortable communicating with clients using chat channels
• Knowledge of Banking industry will be considered as an advantage
• Computer literate with sound knowledge of Microsoft Office package
• High school diploma or equivalent. Academic degree will be considered as an advantage
• Customer oriented with excellent writing and verbal communication skills
• Know-how to simplify technical language and present the issue/solution to the clients in understandable manner
• Flexible to work on Saturday & in rotational shifts (no night shifts)
• Analytical and detail oriented
• Ability to work in a fast-paced deadline driven environment
• Ability to perform independently and as a part of the team.

BENEFITS:

• Excellent remuneration package based on experience, skills and performance
• Be part of a dynamic multilingual, multicultural and creative team with positive and friendly atmosphere
• Guidance and tools to reach your full potential
• Health and Life insurance
• Wellness benefit.