David Kennedy Recruitment is working with a leading tech company that is looking to onboard German & English-speaking Support Analyst for their Krakow office. 

Position: Support Analyst

Location: Krakow, Poland

Employment type: Full-time

Remuneration: Base salary.

DUTIES AND RESPONSIBILITIES:

• Troubleshoot and resolve ad serving, reporting and creative issues
• Provide guidance and consultative technical expertise to customers
• Serve as point of contact for internal projects led by escalation management team to improve client experience and operational effectiveness
• Produce reports in line with the company procedures.

REQUIREMENTS:

• Fluent in German & English, both oral and written
• Previous experience in IT support or similar role will be considered as an advantage 
• Sound knowledge in HTML & CSS
• Knoweldge of JavaScript will be considered as an advantage
• Ability to troubleshoot technical issues and communicate complex matter simply to a non-technical audience
• Strong interest and passion for technology
• Analytical and detail oriented
• Ability to perform independently and as a part of the team.

BENEFITS:

• Excellent remuneration package based on experience, skills and performance
• Be part of a dynamic multilingual, multicultural and creative team with positive and friendly atmosphere
• Guidance and tools to reach your full potential 
• Health and Life insurance 
• Wellness benefits 
• Christmas and holiday bonuses.