David Kennedy Recruitment is working with a leading tech company that is looking to onboard German & English-speaking Support Analyst for their Krakow office.
Position: Support Analyst
Location: Krakow, Poland
Employment type: Full-time
Remuneration: Base salary.
DUTIES AND RESPONSIBILITIES:
- Troubleshoot and resolve ad serving, reporting and creative issues
- Provide guidance and consultative technical expertise to customers
- Serve as point of contact for internal projects led by escalation management team to improve client experience and operational effectiveness
- Produce reports in line with the company procedures.
- Fluent in German & English, both oral and written
- Previous experience in IT support or similar role will be considered as an advantage
- Sound knowledge in HTML & CSS
- Ability to troubleshoot technical issues and communicate complex matter simply to a non-technical audience
- Strong interest and passion for technology
- Analytical and detail oriented
- Ability to perform independently and as a part of the team.
- Excellent remuneration package based on experience, skills and performance
- Be part of a dynamic multilingual, multicultural and creative team with positive and friendly atmosphere
- Guidance and tools to reach your full potential
- Health and Life insurance
- Wellness benefits
- Christmas and holiday bonuses.