David Kennedy Recruitment is working with a leading Tech Consultancy who is seeking to onboard German speaking Order to Ship Analyst for their Lisbon office. 

Position: Order to Ship Analyst

Location: Lisbon, Portugal

Employment type: Full-time

Remuneration: Base salary.

DUTIES AND RESPONSIBILITIES:

• Contract creation, preparation and execution of contract termination and renewals
• Check expiry dates and validity of tax licenses/tax exception compliance
• Process disbursements towards rent/lease/commission payments and monitor contract utilization
• Bad debt management
• Create orders and manage change/corrections of the order as required and coordinate with other departments/stakeholders for order fulfilment
• Support product return process in cooperation with SMEs
• Support order related inquiries and service requests
• Attention to details with focus towards achieving set KPIs and in line with SLA
• Perform assigned activities as per defined timelines and accuracy parameters of the process
• Communicate with customers, upon request, using various channels (telephone, emails and chat)
• Create exceptional customer experience with focus on quality
• Ad-hoc requests, as assigned by immediate supervisor.

REQUIREMENTS:

• Native/fluent in German, both oral and written. Fluent in English (at least B2 level)
• Previous role experience, is preferred (1-2 years)
• Bachelor’s degree in Business administration or related field
• Computer literate with sound knowledge of Microsoft Office package
• Working knowledge of SAP or any other ERP (Oracle, PeopleSoft, etc.) is mandatory
• Excellent communication skills with abilities to emphasize, persuade and negotiate
• Well organized, resourceful and stress resilient personality that can adapt and remain calm in all situations
• Multitasking and ability to coordinate with multiple stake holders
• Comfortable communicating with the clients using various channels (telephone, email and chat)
• Analytical personality with attention for details
• Ability to perform independently, while being team player at the same time.

BENEFITS:

• Excellent remuneration package based on experience, skills and performance
• Be part of a dynamic multilingual, multicultural and creative team with positive and friendly atmosphere
• Guidance and tools to reach your full potential
• Private Health and Life insurance
• On-site gym
• Staff Canteen with varied food options.