David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit French & English-speaking Customer Care Advisor for their offices in Lisbon.
Position: Customer Care Representative
Location: Lisbon, Portugal
Employment type: Full-time
Remuneration: Base salary.
DUTIES AND RESPONSIBILITIES:
- Communicate with customers using various channels
- Respond to customers queries in timely and efficient manner
- Ensure customer satisfaction and provide professional customer support
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Give real-time, accurate information that empowers the customer to make decisions
- Listen to the customer's unique situation and acknowledge their needs
- Go beyond the customer's service expectations so they will remember and share their great experience
- Keep records of customer interactions, comments, and complaints, and in line with internal procedures
- Maintain and update all job-related administrative forms.
- Native/fluent in French, both oral and written. Fluent in English
- Computer literate with sound knowledge of Microsoft Office package
- Previous experience working with GDS systems (Sabre, Amadeus, Galileo, Worldspan)
- Excellent communication skills with solid negotiating skills
- Resourceful and stress resilient personality that can adapt and remain calm in all situations
- Comfortable communicating using various channels (telephone, email, social media, etc).
- Ability to meet tight deadlines with minimum supervision and in timely manner
- Ability to work independently, while being team player at the same time
- Customer oriented role experience will be considered as an advantage
- Academic degree will be considered as an advantage.
- Excellent remuneration package based on experience, skills and performance
- Be part of a dynamic and creative team with positive and friendly atmosphere
- Private Health insurance provided by the Company
- Guidance and tools to reach your full potential
- Relocation package and assistance
- Performance bonus.