Operation Manager
If you are looking for an opportunity to become the part of one of the largest business services companies in the world, we look forward to receiving your CV.
David Kennedy Recruitment is working with a leading business services company specializing in customer engagement and business performance, who is looking to recruit Operation Manager for their Spanish office.
Position: Operation Manager
Location: Extremadura region, Spain
Employment type: Full-time
Remuneration: Base salary.
DUTIES AND RESPONSIBILITIES:
- Review and maintain client related SLAs
- Revenue generation management
- Business reviews (conduct RCA on KPI’s; Prepare and present weekly, monthly business reviews)
- Establish and maintain relationships with client partners
- People management (capacity planning, attrition, employee escalations)
- Plan and assign work/tasks to subordinates
- Conduct regular one-on-ones with direct reports to review individual performance and performance of their assigned teams to propose improvements
- Participate in cross functional meetings to review information received from operational support functions and partner to define action plans that resolve issues and drive continuous improvement
- Implement best practices and over-deliver for clients and consistent performance
- Provide technical guidance to employees, colleagues and/or customers
- Adapts departmental plans and priorities to resolve operational challenges
- Accountable for results in terms of costs, strategies and employees
- Attend business reviews with the client and deliver presentations when needed.
REQUIREMENTS:
- Minimum 7 years’ experience in operational and management roles
- At least 2 years of Progressive Management Experience will be considered as an advantage
- Fluent in English and Spanish, both oral and written (upper-intermediate level, B2)
- Excellent communication and problem-solving skills with a customer-oriented approach
- Demonstrated ability to analyze and improve work processes
- Strong interpersonal, analytical, problem solving, organizational, prioritization and decision-making skills
- Proven experience of managing scaling teams
- Flexibility to work across multiple rotational shifts
- Previous working experience from Call centers will considered as advantage
- Professional and ethical demeanor with ability to take ownership on items and follow through completion
- Ability to effectively present information to internal and external stakeholders
- Ability to plan the workload both for him/her/itself and subordinates
- Ability to make decisions based on policies, procedures and business plan.
- Sense of confidentiality.
BENEFITS:
- Excellent remuneration package based on experience, skills, and performance
- Be part of a dynamic international team with positive and friendly atmosphere
- Guidance and tools to reach your full potential.
- Department
- Management
About David Kennedy Recruitment
David Kennedy Recruitment Ltd provides unparalleled recruitment services for international companies across the Europe. We bring a fresh and innovative approach to recruitment services, acting as liaison between the candidate and the client. Our goal is to exceed the expectations of every client and candidate, and leave each and every party satisfied.
Operation Manager
If you are looking for an opportunity to become the part of one of the largest business services companies in the world, we look forward to receiving your CV.
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